Support
Most questions are answered below or in the Field Guide. If yours isn’t, use the form — a real person reads every message and replies within 1 business day. You can also email support@finisdom.com directly.
Common questions
I bought a founding seat but never got my invite email — what now?
First check spam/promotions for a message from Finisdom (mail.finisdom.com). If it isn’t there within a few minutes of purchase, write to us below with the email you used at checkout — we can re-issue the single-use setup link manually.
I can’t sign in.
Sign-in requires the exact email your account was created with. There is no self-serve password reset in the beta yet — if you’re locked out, contact us below and we’ll get you back in.
How do refunds work?
Founding membership comes with a 14-day money-back guarantee: if Finisdom isn’t for you, reply to your purchase email or contact us below within 14 days of getting access and we’ll refund you in full — no questions, no forms.
How do I learn what a feature does?
Every page in the app has a “?” button that opens a step-by-step guide for that exact screen, and the full A-to-Z manual lives in the Field Guide. For the concepts behind the tools — backtesting, factor risk, market regimes — the free Learn section has a 37-lesson curriculum.
The data on a page looks wrong or stale.
Most pages read from free public sources (FRED, SEC EDGAR, CFTC, Kalshi) that occasionally lag or go down — pages show a “data unavailable” state rather than fake numbers, and many have a Refresh button. If something still looks off, tell us which page and what you expected; data reports are genuinely useful to us.
Do you offer investment advice if I ask support?
No. We can help you use every tool in the cockpit, but we never advise on what to buy or sell — Finisdom is an analysis and monitoring tool, and support works the same way.
Still stuck? Write to us
We reply within 1 business day — usually much faster.
Finisdom — not investment advice.